Dan

Assisting Grieving Clients by Phone

If you're in a service business you may on occasion get a phone call from a client who has recently lost someone. They could need specific work performed due Batman comics a death, or they may want the work done buy pinball machines get past it. They could break down in tears, they could be at a loss for words, they could have trouble telling you what they need and why they need it. It could be an embarrassment to Jody doll you what they need to ask. While you may be in the service business, you're not necessarily a counselor. You can, however, prepare yourself to deal with these phone calls in a compassionate way, which can bless Action Jackson client tremendously.

Sometimes you're one of the only people that they have to speak to on the phone. It could be that they've never used your services before, but they are elderly and alone. These phone calls can take a lot more of your time, but they're definitely worth it. If they want to talk, let them. Even if you find they don't need your services immediately, you've made a good impression on someone who may at some point become your client. More than that, they will talk about your company and how well they were treated.

"I'm sorry for your loss," or "I'm sorry to hear that," are great words to begin coping on your end. You can listen and gather your thoughts as they go on, while they still know that you're listening. Once you know if it's something you can help them with, tell them, "We can help you with that." If you can't, it would be kind of you to try to help them find out who actually can help them. Yes, this will take a little time on your part that won't necessarily bring income to your own business, but again, it's building good relations and making someone else's life that much better.

If you do end up helping them out and you're sending a service crew to their home, be sure to prepare your crew for your client's situation, and ask that they be respectful. You might think that this is usually a given for most people, but it's important enough to confirm it. When everything is taken care of, it's good to follow up and ask if the work was complete and if they're happy with the job. Let them know that you're there for them if they need any further services and that if they have any questions to feel free to give you a call. This ensures that they don't end up feeling abandoned or that they were simply dollar signs in your eyes. Your kindness and caring will go a long way in creating a good relationship with your client and a building a good business reputation.

Stephany Hanson writes from Brainerd, Minnesota, where she owns a small business. She enjoys helping others find happiness and Captain America action figure She can be found on Linked In.

posted by datdk @ 5:40 PM